Frequently Asked Questions
Get to know our products and find answers before you order. For a question about a specific item, contact us with its name so we can help you find the right information.
Products
What is Tonton Jeb?
Tonton Jeb offers Senegalese pantry staples, fruit products, drinks and traditional personal care items. You can shop for your home or contact us about wholesale orders for your business.
Where are your products made?
Our collection is made and packed in Senegal. We work with growers and women’s cooperatives, and our pouches, bottles and jars are filled and sealed there before shipping abroad.
What do niébé, bissap and bouye mean?
Niébé is the local name for black-eyed peas, bissap refers to hibiscus, and bouye is baobab fruit. You may also see dakhar for tamarind, gerte for peanuts, karité for shea and sothiou for a traditional chewing stick.
Are your products organic?
Our products are not certified organic, so we do not sell them as organic. Each product page describes the product and how it is packed. If you have a question about a specific product, contact us before ordering.
What is the difference between hibiscus flowers and hibiscus powder?
Both are forms of hibiscus, also called bissap. The flowers are sold dried, while the powder is ground. Choose the form required for your preparation and follow the directions on the packaging.
What is the difference between a juice and a syrup?
Our Bouye Juice is a baobab fruit drink. Bissap Syrup and Ginger Syrup are syrup products intended to be diluted for drinking. Follow the preparation and storage directions on each bottle; the products should not be prepared in the same way simply because they share similar packaging.
Where can I check ingredients and allergens?
Refer to the label of the specific product you want to buy. Our collection includes peanuts and sesame seeds, so do not assume that every product is suitable for every allergy. Contact us before ordering if the information you need is not available on the product page.
Storage and orders
How should I store my products?
Follow the storage instructions and date markings on the packaging. Directions can differ between dry pantry products, juices, syrups, jams and personal care items, especially after opening.
How long do the products keep?
Shelf life depends on the product and batch. Check the date and any instructions for use after opening on your item. Contact us before ordering if you need shelf-life information for a planned event or a wholesale purchase.
Are shea butter and baobab oil food products?
The Shea Butter and Baobab Oil in our Body & Care collection are offered for personal care. Follow the intended use and directions on their labels.
Do you ship to my location?
We deliver in the United States and, through local representatives, in France, Belgium, Germany, Italy, Spain, Portugal, Senegal, Côte d'Ivoire, Guinea, Mali, Gambia, Morocco and the United Arab Emirates. Choose your country at checkout. For any other destination, or for wholesale orders, contact us with the delivery address or postal code when requesting a quote.
How much does shipping cost and when will my order arrive?
Shipping is $5.00 per order to every country we deliver to, and free on orders of $100 or more. In the United States most parcels arrive within 2 to 5 business days; in other countries our local representative delivers and the time depends on the destination. If you need a confirmed delivery date, contact us before paying.
Can I change or cancel an order?
Contact us as soon as possible with your order number and the change you need. We will check the order’s status and let you know what can still be done.
What should I do if something arrives damaged or incorrect?
Contact us within 14 days of delivery with your order number, the name of the affected item and clear photos of the product and packaging. Keep the packaging while we review the issue; for a damaged, defective or incorrect item we replace it or refund you, with no return fee.
How do I request a return?
Because our products are foods and personal care items, we accept returns only for damaged, defective or incorrect items reported within 14 days of delivery. Contact us with your order number, the product name and clear photos, and wait for our instructions before sending anything back.
Do you have a rewards program?
Yes. Tonton Jeb Rewards gives you 1 point for every $1 you spend on products, and 100 points take $5 off a future order. Sign in or create a free account before you check out to collect your points. How rewards work
Can I buy Tonton Jeb products for my business?
Yes. Our wholesale offer is designed for grocery stores, restaurants and market stalls. Visit our Wholesale page or send us your business details, location, products of interest and estimated quantities to request a price list.