Shipping and Order Help
Find help with delivery questions, order changes and items that need our attention. For any request about an existing order, include your order number and the email address used to place it.
Before you place an order
If you need to confirm delivery to your location, shipping costs or a date for a specific occasion, contact us before placing your order. Include your destination and the products you want so we can answer your question accurately.
Delivery estimates
Orders ship within the United States. Shipping is $5.00 per order and free on orders over $100. Most parcels arrive within 2 to 5 business days depending on where you are. Order preparation and carrier transit are separate stages. When discussing a delivery estimate, ask about both so you know when to expect your parcel. If you have already ordered and need an update, send us your order number.
Changes to your delivery details
Check your name, delivery address and contact details carefully when ordering. If you notice a mistake, contact us immediately with the correct information. We will check whether the order can still be updated.
A delayed or missing parcel
If tracking information is available, check the latest carrier update first. Then contact us with your order number and a description of the issue. If a parcel is marked delivered but you have not received it, also check with anyone who may have accepted it at your address.
Damaged or incorrect items
Let us know which item is affected and describe the problem. Please provide clear photos of the product, its packaging and any visible damage. Keep the packaging while we review your request and explain the next steps.
Return requests
Return policy (United States): because our products are foods and personal care items, we accept returns and exchanges for damaged, defective or incorrect items only. Contact us within 14 days of delivery with your order number, the item name, its condition and clear photos, and we will replace the item or refund you. There is no return fee. Wait for instructions before posting an item back; our team will explain the steps that apply to your order.
Help for wholesale customers
For a delivery question about a wholesale order, include your business name, order reference, delivery location and the products or cases affected.